Managing Seats in Sequence

In Sequence, seats are defined based on user access within a specific tenant account. This guide will explain how seats work, how to manage them, and the rules governing seat allocation and usage.

Key Features of Sequence Seats

  • User Access: Control how many users can be invited to your tenant account.
  • Scalability: Easily add more seats as your team grows.
  • Subscription-Based: Seats are allocated based on the subscription plan chosen by the user.

How Sequence Seats Work

Initial Seat Allocation
When you create a tenant account in Sequence, you are allocated a certain number of seats based on your subscription plan:

  • Standard Allocation: Typically includes 3 seats (1 admin + 2 users).
  • Admin Role: The account creator is assigned the admin role and can invite other users.

Upgrading Seats
If you need more seats than initially allocated, you can upgrade your account to purchase additional seats:

  1. Upgrade Account:
    • Navigate to the account settings in your dashboard.
    • Select "Subscription" and choose a plan that offers more seats.
  2. Purchase Additional Seats:
    • Additional seats can be purchased as add-ons. For example, $35 per additional user.

Seat Rules and Limits

Sequence has defined rules for using seats:

  1. Initial Allocation: 3 seats including 1 admin.
    • This means an admin can invite up to 2 additional users before needing to purchase more seats.
  2. Maximum Seats:
    • Users can add up to 9 additional seats for a total of 10 maximum seats per tenant account.

Importance of Managing Seats

Effective seat management in Sequence offers several benefits:

  • Team Collaboration: Ensure all necessary team members have access to collaborate on projects.
  • Cost Efficiency: Only pay for the number of seats you need, with the flexibility to add more as required.
  • Access Control: Maintain control over who has access to your organization’s projects and data.

Troubleshooting

If you encounter any issues while managing seats, here are some common solutions:

Invitation Issues?

  • Ensure that email addresses entered are correct.
  • Verify that invitations are not being filtered into spam or junk folders.

Seat Purchase Problems?

  • Ensure that payment details are entered correctly when purchasing additional seats.
  • Check if there are any restrictions or limitations on the number of seats per account.

Need Help?

If you need further assistance with managing seats in Sequence, feel free to reach out to our support team via support@adoptsequence.com.