Downgrading your Sequence account allows you to switch to a lower-tier plan that better fits your current needs.
Important Considerations
Before proceeding with the downgrade, please note the following:
- No Refunds: Downgrades do not include refunds for the remaining period of your current plan.
- Feature Adjustments: You may need to remove certain features, users, storage, workspaces, folders, etc., to meet the criteria of the lower-tier plan.
- Data Management: Ensure that any data or features exceeding the limits of the new plan are managed appropriately.
Troubleshooting
If you encounter any issues while downgrading your account, here are some common solutions:
User Removal Issues?
- Ensure you have selected and removed users correctly according to the new plan’s limits.
Storage Adjustment Problems?
- Check if there are large files or unused projects that can be deleted to free up space.
Need Help?
If you need further assistance with downgrading your account in Sequence, feel free to reach out to our support team via support@adoptsequence.com.